Select a Diagnostic Service

Free Basic Diagnostic

If your computer turns on and you’re able to log in, the Basic Diagnostic is the first step in identifying the cause of the problem. Our skilled technicians use advanced tools to run a wide range of hardware and software tests to detect any issues with your system.

Book your Basic Diagnostic

Advanced Diagnostic

If your computer won’t turn on or you can’t log into the operating system, the first step is our Advanced Diagnostic. This thorough process may involve testing each individual hardware component in your PC to pinpoint the source of the problem.

Book your Advanced Diagnostic

Our Process

DROPOFF

Discuss Symptoms

Our skilled technicians start with a visual inspection to identify any visible damage, such as broken keyboards, hinges, or other obvious issues.

DIAGNOSTIC

We run diagnostics

If your computer turns on, our Basic Diagnostic will thoroughly check your system for any issues. If your computer won’t power on, we begin with the Advanced Diagnostic to identify the root of the problem.

RESULTS

DISCUSS OPTIONS

We’ll identify what needs to be repaired or replaced and provide you with several options—from fixing just the problem to a full system overhaul. Rest assured, we’ll only recommend the solutions that make sense for your specific situation.

REPAIR

NEXT STEPS

If you choose to have us repair your computer, we’ll work as quickly as possible—typically within 1–3 days, depending on whether any parts are needed—so you can get back to using your device.