FAQ's

What are your service areas?

We proudly serve the Metro Detroit and all surrounding areas. Text us at 734-363-8866 to see if your area is in service.

What kind of repairs do you perform?

We handle a wide range of repairs, including virus and malware removal, hardware replacement (hard drives, RAM, graphics cards, etc.), software troubleshooting, operating system reinstallation, data recovery, and general system optimization.

How long does a typical repair take?

Most repairs are completed within 1-3 business days, depending on the complexity of the issue and parts availability. We will provide you with a more accurate estimate after the diagnosis.

What is your warranty on repairs?

We offer a 30-day warranty on all repairs, covering both parts and labor.

What should I do before bringing in my computer for repair?

Please back up all important data before bringing your computer in for repair. While we take every precaution, data loss is always a possibility during repairs.

Can you recover data from a failed hard drive?

Yes, we offer data recovery services. Our policy is simple, no recovery, no fee. Contact us today.

How much does a custom-built PC cost?

The price of a custom-built PC varies depending on the components you choose. Our basic builds start at around $400 and can go up depending on your performance needs.

What components do you recommend for different budgets and needs?

We can help you choose the right components for your needs and budget. We offer example builds for gaming, office work, content creation, and more on our website. Go to our custom build request and complete your request.

Can I provide my own components for the build?

Yes, you can provide some of your own components. However, we recommend discussing this with us beforehand to ensure compatibility. We are not responsible for any compatibility issues arising from customer-supplied parts.

How long does it take to build a custom PC?

Typically, a custom PC build takes 1-3 business days to complete, depending on the complexity of the build and component availability.

Do you offer warranties on custom-built PCs?

Yes, we offer a 1-year warranty on all custom-built PCs, covering parts and labor.

What software comes installed on a custom-built PC?

We install a genuine copy of Windows and all necessary drivers. Additional software can be installed upon request.

Can you overclock my custom-built PC?

Yes, we offer overclocking services. However, overclocking can void certain warranties and carries inherent risks. We will discuss these risks with you before proceeding.

Do you offer cable management services for custom builds?

Yes, all our custom builds include professional cable management for improved airflow and aesthetics.

What is your return policy for parts and complete systems?

We do not sell parts directly and don't offer any returns. Complete special order systems are not returnable. Please see our full return policy on our website www.computerscpr.com/terms-and-conditions

What is covered under your warranty?

Our warranty covers defects in materials and workmanship. It does not cover damage caused by accidents, misuse, or unauthorized modifications.

How do I initiate a warranty claim?

Please contact us by phone or via email to initiate a warranty claim. We will guide you through the process.

Do you offer upgrades for existing PCs?

Yes, we offer upgrades for existing PCs. We can upgrade components like RAM, storage, graphics cards, and more. Visit our upgrade page for more details.

Do you sell pre-built PCs?

While we specialize in custom builds, we occasionally offer pre-built PCs. Send us a text message to check or current availability.

What brands of components do you use?

We use reputable brands like Intel, AMD, NVIDIA, Corsair, Asus, MSI, Alienware, Dell, HP, etc. We can also accommodate specific brand requests whenever possible.