Disclaimer: Free diagnostics are limited to one PC per customer. Further troubleshooting or repairs may incur additional costs, which will be notified in advance. Customers should back up all their data and bring necessary accessories (chargers, cables, etc.). We are not responsible for data loss. Turnaround time for diagnostics is between 1-3 business days. We reserve the right to deny diagnostics if the PC does not meet basic operational requirements or the issue is beyond our scope. If you decide not to proceed with repairs, please schedule a pickup within 7 business days. 24-hour cancellation notice required. No-shows may lose future free diagnostic eligibility. For questions, text 734-363-8866. By using our service, you agree to these terms & conditions.